To whom it may concern:
I am writing this letter to share an experience I recently had during my visit to Cordele, Georgia. I travel with my mother in a tiny motor home, and I stay mostly in KOA’s.
I checked in to the Cordele KOA on Sept. 5. The campground was extremely nice, clean and quiet, but little did I know how much I would end up loving this particular KOA!
On Sept. 7, after a day of sight-seeing, my mom started to experience chest pains. I went in to the office of the KOA and asked the young lady for some help. She immediately took charge of the situation, calling 911 and informing them of the problem.
She returned to my camper with me, where she calmly spoke with my mom, reassuring her and keeping both of us calm as we waited for the ambulance to arrive. Other members of the staff escorted the ambulance to our camper in a very professional manner.
The young lady I am talking about is Amy Gordon. I want to let you know what a truly wonderful person Amy is. My mom was admitted to Crisp Regional Hospital, and I was traveling back and forth from the hospital to the KOA to care for my two dogs.
Amy was there when the ambulance was getting ready to take my mom, and she was there every time I came back to walk my dogs. She made me feel like a member of her family; she showed much concern about my mom and kept telling me that she was there if I needed anything.
No, let me correct that statement. She kept saying, “Please let us know if there is anything we can do for you.” That statement made me feel conmfortable, not only with Amy, but with the entire Cordele KOA.
My mom remained in Crisp Regional Hospital from Saturday night until late Sunday, when they moved her to Phoebe Putney in Albany. As I was leaving Crisp Regional in a panic, I called Amy to ask for her help, and she was very eager to assist.
By the time I got to the KOA to pack up the camper and head to Albany, Amy had found me a couple of campgrounds in the Albany area, had researched them and even had a list of the telephone numbers.
This took a tremendous amount of pressure off my shoulders. In the days that followed, Amy called me a number of times to check on my mom and again to offer assistance.
This letter is in no way intended to snub any of the employees at this KOA or any KOA for that matter. I have always found KOAs to be friendly, clean and safe.
When I begin my travel planning every year, the first thing I do is make a general “map out plan,” then I look in the KOA book and locate every KOA along the way.
Then I call to see if I need reservations and if so, I go ahead and make them. I almost always have friendly, professional experiences with the people on the telephone. Sometimes, certain people stand out, as is the case with the Cordele KOA.
When I called in August of this year, I was greeted by a lady named Pat who was extremely friendly and helpful. I remember when I hung up, I said to my mom, “What a sweetheart. . .she reminds me of grandma.”
I was looking forward to arriving at Cordele, and like I said, little did I know how much this particular campground would impress me.
Pat was there to check us in, and she was every bit the sweet lady I pictured her to be. She helped us locate brochures for things to do around the area and was very helpful every time we entered the store.
The entire staff at the Cordele KOA was wonderful, from the moment we checked in to well past our departure. They were professional, thoughtful and most importantly, caring.
Because of this staff, I will strongly recommend this campground. I hope this letter serves as some kind of recognition for this particular KOA and especially the wonderful staff.
Lisa Jones & Reeva Jones
(Note: This is a copy of the letter Ms. Jones sent to Kampgrounds of America in Billings, MT. “I hope you get some acknowledgement!” she said).
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To whom it may concern:
I am writing this letter to share an experience I recently had during my visit to Cordele, Georgia.
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