CRH launches new, secure sign-in to enhance patient experience and decrease wait times

Published 12:49 pm Friday, May 6, 2016

CORDELE — Proactively advancing patient experiences, Crisp Regional Hospital is introducing an intuitive registration solution called Queue that offers real-time registration monitoring and works to reduce patient wait-times. Queue works seamlessly with the hospital’s previously installed SafeChx fingerprint identification system.
Placed throughout registration areas, Queue multi-touch displays provide a modern registration experience by securely and efficiently collecting patient information. After signing in using Queue, patients can monitor their wait-time via digital displays in waiting areas. Queue syncs instantly and easily with SafeChx, which identifies and prevents duplicate medical records. Using SafeChx and Queue together, Crisp Regional Hospital will manage the registration process efficiently in one central location.
“The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible,” said Steven L. lGautney, CEO, at Crisp Regional Hospital. “In seconds, the simple Queue multi-touch display conveniently collects the information needed, streamlining the registration process so patients spend less time in the waiting room and more time with their care team.”
Patients spend an average of 22 minutes waiting to see a healthcare provider, according to a survey of 2.4 million patients by Press Ganey Associates. The same report found patient satisfaction dropped significantly with each five minutes of waiting time. Queue’s streamlined processes and advanced analytics platform have been shown to reduce wait-times by as much as 80 percent in some hospitals.
“Queue was designed to foster better healthcare experiences for patients,” said Sean Lane, Co-Founder and CEO of CrossChx. “Patients who visit Crisp Regional Hospital can be assured their provider values every part of its patients’ medical experience, from check-in to check-out.”
CrossChx is the leader in identity resolution for smarter healthcare. CrossChx creates a universal patient ID to organize healthcare data and enable a new breed of innovative applications, such as Queue, the modern solution for patient registration. The company’s groundbreaking product, SafeChx, established the standard for safe, reliable patient access with more than 300 signed health systems nationwide. CrossChx has resolved nearly 40 million patient identities to date. For more information, visit